Return Policy

Return Policy for Laytejao.com

At Laytejao.com, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please read our return policy below:

  1. Return Window
    You have 30 days from the date of delivery to return any eligible item. After 30 days, unfortunately, we are unable to accept returns.

  2. Eligibility for Return
    To be eligible for a return, items must be unused, in the same condition as when you received them, and in their original packaging. Certain items such as personal care products, electronics, and kitchen appliances may not be eligible for return due to health and safety regulations.

  3. Return Process
    To initiate a return, please contact our customer service team at [contact@laytejao.com] with your order number and the reason for the return. Our team will guide you through the return process and provide a return authorization if applicable.

  4. Return Shipping Costs
    Customers are responsible for the return shipping costs unless the item is defective, damaged, or an error was made in the order. In such cases, we will cover the return shipping costs.

  5. Refunds
    Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

  6. Exchanges
    We offer exchanges for defective or incorrect items. If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order. If the item is out of stock, we will issue a refund.

  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately within 7 days of receiving your order. We will arrange for a return or replacement, and we may ask for photos of the damage to expedite the process.

  8. Non-Returnable Items
    Some items are not eligible for return, including but not limited to:

    • Perishable goods
    • Personalized or customized items
    • Gift cards
    • Clearance or final sale items

  9. Refund Method
    Refunds will be credited to the original payment method used at the time of purchase. Depending on your payment provider, it may take several business days for the refund to appear in your account.

  10. Changes to the Return Policy
    We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, and the new policy will be effective immediately.

If you have any questions or need further assistance with a return, please contact our customer service team at sales.letejao@gmail.com